ServiceTrack

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ServiceTrack : real-time job scheduling and field force management


ServiceTrack : real-time job scheduling and field force management

Designed with the flexibility and robustness to meet the most challenging of situations, ServiceTrack is one of the most sophisticated field force management solutions available on the market today. 

The advanced, real-time functionality is ideal for organisations wanting to improve communications and work flow with remote field-based operatives, gain real-time job data irrespective of geographic location and securely share information and reporting facilities with business partners and collaborating companies.


 
Based around standard, affordable and easy to use technologies the system is quick to deploy, easy to maintain and a vital component in driving the efficiencies necessary for survival in today's competitive service and maintenance market place.
:: Features at a glance ::
Intelligent, multi-criteria job scheduling engine.
   
Mobile client for field workers.
   
Flexible job costing.
   
Vehicle & plant management modules.
   
Integrated paperless forms for mobile client e.g. PoD, job sheet etc.
   
Full real-time KPI reporting.
   
Real-time tracking of job completion.
   
Integration toolset for backoffice systems.
   

Using an "integration-ready" methodology ServiceTrack provides rapid, reliable and robust data exchange with a wide variety of back-office and other web based systems. Integration and data exchange with the following technologies & systems has already been undertaken : 
  • Oracle (Anite Housing Management).
  • MS Dynamics NAV.
  • MS SQL (IBS OpenHousing & OpenContractor; Orchard ArcHouse Plus and MIS ActiveH).
  • OpenAccounts (COA Solutions Ltd).
  • Promaster Asset management.
  • a range of non-SQL databases.
  • MultiMap API web based mapping tools for GPS tracking.
 
 

Used throughout a range of field service industries, ServiceTrack is particularly well suited to the demands and needs of the following sectors :
   
  • property repair & maintenance e.g. Social Housing DLO
  • facilities management
  • equipment installation & maintenance e.g. Heating & ventilating
  • grounds maintenance
  • build to order manufacturing
  • asset management & maintenance

 

For more information or to discuss your field service requirements on a no committment basis with one of our industry experts please do not hesitate to contact us